Refund Policy

This Refund Policy applies to all services purchased from or engagements entered into with 24Karat Media ("we," "us," or "our"). By purchasing our services or entering into an Engagement Agreement, you acknowledge that you have read, understood, and agreed to this policy.

1.Why our work is non-refundable

Our services are custom, professional, and time-based. From the moment an engagement is confirmed, we reserve capacity, begin strategy and research, and dedicate time and resources specifically to your project. This work cannot be returned or resold. For that reason:

• Deposits and upfront payments are non-refundable once work has begun.
• Completed and in-progress work is non-refundable, including where deliverables have been delivered, drafted, or started.
• Monthly retainers and recurring fees are non-refundable for the billing period in which they are charged.

2.Cancellations

You may cancel an ongoing retainer or subscription engagement in accordance with the notice terms in your Engagement Agreement. Cancellation stops future billing after the applicable notice period, but does not entitle you to a refund of any amount already paid, including the current billing period.

For project-based engagements, cancelling before completion does not entitle you to a refund of fees paid; remaining deliverables will simply not be produced.

3.No guarantee of results

Marketing, lead generation, and analytics outcomes depend on many factors outside our control, including your market, offer, budget, and responsiveness. We do not guarantee any specific result, and dissatisfaction with results is not a basis for a refund.

4.Chargebacks

Because all sales are final, initiating a chargeback or payment dispute for services rendered is a violation of this policy and your Engagement Agreement. If you have a concern about a charge, please contact us first so we can address it directly. We reserve the right to contest improper chargebacks and to suspend services for any account with an open dispute.

5.Errors and duplicate charges

If you believe you were charged in error — for example, a duplicate charge or a billing mistake on our part — contact us within 10 days of the charge and we will review it in good faith. Verified billing errors will be corrected. This is the only circumstance in which a payment adjustment may be issued.

6.Your statutory rights

Nothing in this policy is intended to limit any rights you may have that cannot be waived under applicable law. Where a non-waivable legal right requires a remedy, we will comply with the law.

7.Contact

Questions about this Refund Policy or a specific charge? Contact us at [email protected] and we'll be glad to help. This policy is part of, and should be read together with, our Terms of Service.